Refund Policy

We have a 2 Two-day return policy, which means you have two days after receiving your items to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused with tags and in it's original packaging.

To start a return, you can contact us at admin@maryjaneinc.co.za .  If upon our due consideration your return/s is accepted, we will send you a return shipping label as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return enquiries at admin@maryjaneinc.co.za should you require assistance.

DAMAGES AND ISSUES

 Please inspect your order upon receipt and contact us immediately if the items is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned like perishable goods (such as food, flowers). Custom products (such as special orders or personalized items) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases.  Please get in touch if you have questions or concerns about your specific items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have is to return the item timeously and once the return is accepted we will ensure a replacement.

REFUNDS

We will notify you once we have received and inspected your return and let you know if the refund was approved or not.  If approved you will automatically refunded by way of an immediate eft payment method. Please remember it can take some time for your bank to process the payment.

PRIVACY POLICY

This Privacy Policy describes how we (the "site" or "we") collects uses and discloses your Personal Information when you visit or make a purchase from the site.

When you visit the Site, we receive certain information from you during your engagement with us about your device, your interaction with the Site and information necessary to process your purchase.  We may require additional information if you contact us for customer support.

 MINORS

The site is not intended for individuals under the age of 18 (Eighteen). We do not intentionally collect personal information from children.  If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@maryjaneinc.co.za to request deletion.

USING PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes : offering products for sale, processing payments, shipping and fulfilment of your order. WE DO NOT UNDER ANY CIRCUMSTANCES FORWARD OR SHARE YOUR INFORMATION WITH THIRD PARTIES OR ANY OTHER INDIVIDUAL OR ENTITY.

COOKIES

Cookies is a small amount of information that's downloaded to your current computer or device when you visit our site.  We use various cookies, including functional, performance , advertising and social media or content cookies.  Cookies improves your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provides information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to "Do not track" signals, we do not alter our date collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example changes to our practices or for other operational legal or regulatory reasons.